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FAQs

How long does it take to receive test results back on my patient?

Depending on the test ordered, results may be ready in as little as 3 hours. Average turnaround time on routine tests is 12 hours or less depending on the time of pick-up. Certain esoteric tests may take several days to get results returned.

What are my options for scheduling specimen pick-ups?

Courier services for transportation of specimens can be arranged on either a route or “call in” daily basis.

Do your couriers pick-up after hours?

Our couriers will pick-up inside a client office during normal business hours or from a specimen lockbox after closing time. Contact Nexus at 501-205-0350 to make the appropriate arrangements. 

What are the operating hours for your client services team?

Our client services department is staffed Monday through Friday from 7:00 a.m. to 6:00 p.m. CST. It is our goal to ensure all our clients are satisfied with our services, and each of their issues are resolved in a timely manner.